Shipping Policy (Google)
Shipping Policy
At Maddison Boutique, we do everything we can to make your shopping experience smooth and worry-free. Every order is handled with care, and the delivery process is fast, transparent, and compliant with European e-commerce standards — ensuring full consumer protection and clarity at every stage.
Scope of Shipping
At this time, we deliver orders within Australia & United State only.
All orders are processed and delivered by trusted courier partners who ensure timely and secure delivery throughout the country.
Shipping Costs
We are pleased to offer free shipping on all orders, regardless of the order value.
There are no hidden fees — the price you see at checkout is the final price you pay.
Order Processing Time
All orders are processed within 2–5 business days from the moment they are placed.
Once your order has been prepared and handed over to the courier, delivery usually takes an additional 2–5 business days, depending on the delivery location within Poland.
During peak periods such as holidays or major promotions, delivery times may be slightly longer, but we always do our best to ensure your parcel reaches you as quickly as possible.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this number to follow the journey of your parcel in real time until it is delivered.
Delivery and Order Receipt
Please make sure that the delivery address and contact details you provide are correct.
The courier will typically attempt delivery twice. If you are not available, the parcel may be redirected to the nearest pickup point.
If you notice that the parcel is damaged at the time of delivery, please inform the courier immediately and ask to complete a damage report, then contact us at info@maddison-boutique.com so we can quickly help you resolve the issue.
Changing Delivery Details
If you notice an error in your delivery address or wish to make changes after placing the order, please contact us as soon as possible.
Changes can only be made before the parcel has been handed over to the courier.
Non-Delivery or Lost Parcel
If your order has not arrived within the expected time frame, please contact our customer service team.
We will check the shipment status with the carrier and help resolve the issue as quickly as possible.
Compliance and Transparency
Maddison Boutique complies with all relevant European standards for online sales — ensuring transparent pricing, clear delivery terms, and full protection of consumer rights in accordance with European Union regulations.
Summary
Our goal is to make online shopping easy and stress-free. That’s why Maddison Boutique offers free shipping on every order, secure packaging of all products, and full customer support at every step of your shopping journey.
Your satisfaction is our priority — from the moment you place your order until you open your parcel with your new favorite piece.