Return & Refund Policy (Google)
Return & Refund Policy
At Maddison Boutique, your satisfaction is our priority. We want you to feel confident when shopping with us. If for any reason you are not fully satisfied with your order, you can easily return it within the specified period and under the conditions outlined below.
Return Period
You have the right to return your purchased item within 30 days from the date you received your order.
To be eligible for a return, the item must be:
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unused
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unwashed
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undamaged
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in its original packaging
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with all original tags attached
Items that show signs of use, washing, or damage not caused during delivery may not be accepted.
How to Start a Return
To initiate a return, please contact our customer service team at info@maddison-boutique.com and include the following details:
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Full name
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Order number
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Item(s) you wish to return
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Reason for return
Our customer service team will provide detailed instructions on how to send the item back.
Once we receive and inspect your returned item, you will receive a confirmation email informing you that the return has been accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged upon delivery.
In such cases, Maddison Boutique will cover the return shipping costs.
We recommend using a tracked shipping service to ensure your return arrives safely.
Refund Process
Once your return is approved, your refund will be processed within 10 business days.
Refunds are issued using the same payment method used for the original purchase.
Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at info@maddison-boutique.com and include photos of the product and packaging.
Your case will be treated as a priority, and we will offer either a replacement or a full refund — based on your preference.
Non-Returnable Items
For hygiene and quality reasons, certain accessories and items marked as final sale may not be eligible for return.
Our Commitment to You
At Maddison Boutique, we believe in transparency and fairness. Every order is carefully checked before shipment, but if something is not as it should be — we are here to fix it.
Your trust and comfort matter to us.
We want your entire experience — from purchase to delivery and possible return — to reflect the quality and reliability you expect from our brand.