Terms of Service (Google)
Welcome to Maddison Boutique, where timeless design meets modern comfort. These Terms of Service outline the rules, rights, and responsibilities governing the use of our website and services. By accessing or purchasing through maddison-boutique.com, you confirm that you have read, understood, and agree to these Terms.
These Terms have been created to ensure transparency, fairness, and legal compliance under the Australian Consumer Law (ACL) and relevant Australian e-commerce regulations.
1. General Information
The website maddison-boutique.com is owned and operated by Away.Equipe, trading as Maddison Boutique.
By using this website, you confirm that:
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you are at least 18 years old, OR
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you have consent and supervision from a parent/guardian.
We reserve the right to refuse or cancel orders in cases of suspected fraud, payment issues, or breach of these Terms.
2. Scope of Services
These Terms apply to all activities on our website, including:
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browsing products
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placing orders
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communicating with customer support
Products sold through Maddison Boutique are intended for personal use only. Resale or distribution without written permission is prohibited.
We may update or modify website features, pricing, product availability, or promotional content at any time without prior notice.
3. Products & Descriptions
We aim to provide accurate, detailed descriptions of each product, including style, fit, and sizing.
Minor differences in colour or texture may occur due to lighting and screen variations; these do not constitute defects.
If a product becomes unavailable after purchase, we will:
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notify you promptly
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offer a replacement, restock option, or full refund
4. Pricing & Currency
All prices are listed in Australian dollars (AUD) and include GST where applicable.
We may update prices at any time based on supply, production, or promotional changes.
The price displayed at checkout is final.
Shipping is free on all orders.
5. Orders & Confirmation
Placing an order constitutes an offer to purchase.
You will receive an email confirming your order; however, the purchase agreement is finalised only when you receive a shipping confirmation.
We may cancel an order for reasons including:
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incorrect pricing
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stock unavailability
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payment failure
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suspected misuse or fraud
In such cases, refunds will be issued to the original payment method.
6. Payment Methods
We accept the following payment methods:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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PayPal
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Shop Pay
All payments must be completed at checkout.
We do not store credit card information; all transactions are encrypted and processed via secure PCI-DSS compliant platforms.
By placing an order, you confirm that:
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you are authorised to use the selected payment method
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the information provided is accurate
7. Shipping & Delivery (Australia)
We deliver Australia-wide through trusted courier partners.
Processing time:
2–4 business days
Delivery timeframe:
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3–8 business days (major cities)
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5–12 business days (regional & remote areas)
Shipping is free on all orders.
Once dispatched, you will receive a tracking number via email.
Customers are responsible for ensuring correct delivery information. Incorrect addresses or missed deliveries may result in additional fees.
8. Returns & Refunds
Under Australian Consumer Law, customers are entitled to:
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a repair
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a replacement
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or a refund
If the product is faulty, damaged, or not as described.
Additionally, Maddison Boutique provides a 30-day change-of-mind return policy.
Conditions for change-of-mind returns:
Items must be:
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unused
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unwashed
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undamaged
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in original packaging
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with all tags attached
How to initiate a return:
Email info@maddison-boutique.com and include:
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full name
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order number
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item(s) to return
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reason for return
Return shipping fees:
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Faulty or incorrect items → Maddison Boutique pays return shipping
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Change-of-mind returns → customer pays return shipping
Refunds are issued within 5–10 business days after inspection.
9. Intellectual Property
All content on Maddison Boutique — including text, product images, graphics, logos, and designs — is the property of the brand and protected by copyright and trademark laws.
You may use the website for personal, non-commercial purposes only.
Any commercial use, reproduction, or redistribution requires written permission.
10. Customer Responsibilities
Customers agree to:
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provide accurate and current information
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use the website lawfully
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not disrupt website functionality
Customers are responsible for maintaining the confidentiality of login details.
11. Limitation of Liability
To the fullest extent permitted by Australian law:
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Maddison Boutique is not liable for indirect, accidental, or consequential damages arising from website use or delivery delays
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Our total liability is limited to the purchase price of the product
Nothing in these Terms excludes your rights under Australian Consumer Law.
12. Promotions & Discounts
Promotions or discount codes:
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may be subject to specific terms
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cannot be combined unless stated
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may be changed or ended without notice
13. Privacy & Data Protection
Your personal data is handled according to our Privacy Policy, compliant with:
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Australian Privacy Act 1988
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Australian Privacy Principles (APPs)
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GDPR (if applicable to international customers)
We never sell personal information.
14. Complaints & Dispute Resolution
If you have a concern or complaint, contact us at:
We aim to respond within 48 business hours.
In case of disputes, customers may use Australian dispute-resolution channels such as:
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ACCC guidance
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State/Territory Fair Trading offices
15. Product Care & Warranty
Follow washing/care instructions provided on product labels.
Damage caused by misuse, incorrect washing, or alterations is not covered by warranty.
We guarantee products are free from manufacturing defects at delivery.
16. Force Majeure
We are not responsible for delays or disruptions caused by circumstances beyond our control, including:
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natural disasters
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strikes
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supply shortages
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transport issues
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government restrictions
17. Changes to Terms
We may update these Terms at any time.
Updates take effect immediately upon publication.
Continued use of the website constitutes acceptance of updated Terms.
18. Governing Law
These Terms are governed by the laws of Australia.
Any disputes will be handled by the appropriate courts within Australia.
19. Entire Agreement
These Terms, together with the Privacy Policy, Shipping Policy, and Return Policy, form the entire agreement between the customer and Maddison Boutique.
20. Severability
If any clause is found invalid, the remaining clauses remain in effect.
Invalid clauses will be replaced with legally enforceable equivalents.
21. Company Details
Trade Name: Maddison Boutique
Company: Away.Equipe
Company Number: 97474673
VAT Number / ABN Equivalent: NL004753130B67 (international entity)
Registered Address:
Burgemeester van Tienhovengracht 45-1
1064BE Amsterdam, The Netherlands
Email: info@maddison-boutique.com
Phone: +31657908478
Market: Australia
Products: Premium comfort apparel for everyday wear