Frequently Asked Questions

Where do you ship to?

We currently deliver orders across Australia and the United States only. At this time we do not offer shipping to other countries.

Is shipping free?

Yes. Shipping is free on all orders, regardless of order total.

How long does delivery take?

Once payment is confirmed, orders are usually processed within 3 to 5 business days. Delivery then takes 5 to 10 business days depending on your location. Most customers receive their order within a week.

What payment methods do you accept?

We accept PayPal, Visa, Mastercard and American Express. You can pay using your PayPal balance, a linked bank account, or any major debit or credit card. A PayPal balance is not required to complete a purchase.

How can I return a product?

You have 30 days from the delivery date to request a return. Email info@maddison-boutique.com with your order number and the reason for the return, and you will receive step-by-step instructions. Items must be unworn, unwashed and in original condition with tags attached.

When will I receive my refund?

Once your return has been received and inspected, the refund is issued within 10 business days to the original payment method.

Can I exchange a product?

Yes. If you need a different size or colour, contact info@maddison-boutique.com and we will arrange it.

What if I receive the wrong or a damaged product?

Contact us within 7 days of delivery if your item is damaged, defective or incorrect. We will arrange a replacement or a full refund at no additional cost to you.

How can I contact customer support?

By email at info@maddison-boutique.com, by phone on +31 6 57 90 84 78, or through our contact page.